General Conditions of Sale

ASIOFFICIALSTORE.COM is the only website authorized for the sale of official products of the Brand “ASI”.
Therefore, all products for sale are original and purchased directly from the manufacturer. ASIOFFICIALSTORE.COM is an official dealer of all products and brands on this site.

The products sold are, therefore, carefully selected according to strict quality control standards., on this site, offers its customers the opportunity to purchase only items already in stock. There is no provision for the customer to order items that are not already in stock. Therefore, an order that contains an item that has since become unavailable, even by mere error, shall be considered void. The receipt by of the order, transmitted by the Customer by telematic transmission, determines the conclusion of the contract. With the conclusion of the contract, agrees to provide the customer with the products ordered, under the terms and limitations provided in these conditions, without prejudice to the right not to process orders against persons who do not give sufficient guarantees of solvency or who do not fall into the category of “final consumer” or that, for whatever reason, the product ordered is not available for sale.
By submitting the Order, all the provisions contained in these Conditions are accepted unconditionally and the Customer undertakes to comply with them in dealings with
By submitting the Order, therefore, the Customer implies full knowledge and full and unconditional acceptance of these Conditions, as well as the additional information contained in the web pages of the site referred to herein and/or linked.


1.1 Forms of Payment.
The purchased item must be paid for at the same time as the purchase transaction closes, by credit card, by bank transfer or by PayPal account.
Credit Card: There are no fees and no risk. Credit card information is encrypted during transmission and is handled directly by the Pay Pal payment platform we rely on: will never have access to it in any way.
PayPal: Using PayPal is simple. With PayPal, you don’t have to enter financial information with every purchase or share personal information. To submit a payment with PayPal, simply open an account, confirm your email, and associate a payment method with your PayPal account.
Bank Transfer: The bank details to properly complete the transition will be available at the time of payment. We will ship your order when the transfer is credited to our bank account. It is important to indicate in the reason for the transfer the order number that you will find in the order confirmation email and the buyer’s name. We remind our customers who use this payment method that after 15 (fifteen) working days from the date of placing the order, if the Transfer has not yet been credited to our bank account, reserves the right to cancel the order. Please note that, for any bank transfer arrangement you make, you must instruct that the charges from your bank are your responsibility. The amount in our favor must match the order.


2.1 Price reserved for customers residing in EU countries.
The prices of the products that are published on the website reflect the actual selling price of the goods and are shown including VAT.

2.2 Price reserved for customers residing in non-EU countries.
The prices of the products that are published on the website reflect the actual selling price as well as the Tax-Free price. The final invoice will reflect the Tax-Free price.

2.3 Import Taxes
Under the domestic regulations of each state, shipments with a destination in a country outside the European Union are exempt from VAT (Value Added Tax) but are subject to Delivery Duties Unpaid (DDU) import taxes. Payment of these import taxes (DDUs) are the sole responsibility and liability of the end customer.
Product prices published on reflect the actual sales price excluding VAT of the goods and DO NOT include import taxes (based on the domestic regulations of each state).


3.1 Shipping charges
Shipments are made by UPS courier service. Shipping is free for orders over 69.00 Euro.

3.2 Shipping date
Orders are shipped by, Monday through Friday with the hours 08:30 AM – 02:00 PM, excluding holidays. Orders received over the weekend (starting Friday afternoon and ending Sunday night) will be shipped the following Monday or Tuesday.
Shipping times depend on the geographic location of the destination of the goods. Generally, all shipments to Europe arrive within 24/72 hours from the day of shipment (excluding holidays). However, delivery times are approximate and not binding.

3.4 Available items: immediate shipment
Orders are shipped on the first working day following the day the order was placed.

3.5 Items no longer available
In the event that an item already ordered is no longer available, undertakes to send a communication via email to the customer’s address informing that the ordered goods are no longer available. The customer will then be able to choose whether to have the full amount paid credited to their bank account or credit card as soon as possible or to proceed with the replacement of the item.
By directly accessing their personal area, Customers can view information on the status of their order.

3.6 Shipment Tracking
When the order is shipped, sends its Customers an e-mail containing the tracking number provided by UPS. Customers can track the status of their order by accessing

3.7 Shipping Insurance shipments are insured against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.

3.8 Authorized delivery of the shipment
Upon arrival of the goods, Customers are requested to carefully inspect the package before affixing a signature as proof of delivery of the shipment.
If, for any reason, the package appears to have been tampered with, Customers are requested to sign for receipt with reservation, or they may refuse delivery.
In the event that the delivery was accepted with an unauthorized signature or there is evidence of tampering with the package, Customers are asked to report the incident immediately and contact at within 5 days of accepting the delivery.
If for any reason the shipment fails to be successfully delivered to the address provided by the Customer in the commercial contract, the package is likely to be returned to the sender at the Customer’s expense. Such amounts will be deducted from any refund due to the Customer from

3.9 Shipping Documents.
As required by international trade regulations, all shipments are shipped from Thiene (VI) by the company Cristiano di Thiene S.p.A. with an official invoice declaring the exact value in Euros of the items shipped.
It is illegal to declare less than actual amounts or to request that items be declared as gifts.


4.1 How to return an order
Products purchased on can be returned within 14 business days from the date of delivery. To request a return, please follow the steps below:

1. Make sure the products are in the same condition as they were received, with original packaging for merchandise items and with tags attached for clothing items.
2. If the purchase was made as a registered user, log into your account, select the order you want to return and click on the “Return” item.
If the purchase was made as a guest user, click the link and enter the order number and e-mail used during purchase.
3. Select the products to be returned and the reason for return. Fill in the Notes section indicating whether you want to receive a refund, a replacement, or both. In case of replacements, indicate the code, size and color of the product to be received.
4. Once you have submitted your return request, wait to be contacted via e-mail by ASI Customer Service who evaluate your request. Please note that Customer Service is not active on weekends and holidays; therefore, return requests received during these periods will be processed on the next business day.
5. Once the e-mail is received, prepare the package and ship it to:
Cristiano di Thiene S.p.A.
Via dell’Agricoltura, 29
36016 Thiene (VI)

6. Arrange to pick up the package by contacting UPS, either by phone or online, within 14 business days of the delivery date. Alternatively, send the return using the nearest UPS Access Point.

The cost of the return is in charge of the Customer, unless otherwise specified.
Please remember that we can only refund correctly returned products. If the return does not meet the conditions listed, cannot make a refund and the package will be sent back. is not responsible for any theft, loss or damage occurring on the way to its warehouse and reserves the right to inspect the returned merchandise and assess any restocking fees depending on the condition of the merchandise. reserves the right to request photographic support if necessary for the evaluation of the return procedure.


5.1 Coupons
In case you have a personal discount code, you can use it at the time of payment by entering it in the “COUPON” section provided.
This will allow you to have a discount on purchases equal to the value of the coupon you have or a percentage discount on purchases.

5.2 Any other promotions and discount codes.
Other promotions may be made, or discount codes sent, as communicated on the pages of the website.

5.3 ASI Agenzia Spaziale Italiana Employee Agreements
ASI Agenzia Spaziale Italiana’s employees are entitled to a special 25% discount on the retail price. To apply for the discount, it is necessary to create an account at using the ASI institutional e-mail address and with the same e-mail address contact ASI Customer Service to receive instructions and a coupon code.


6.1 Online items and images and Cristiano di Thiene S.p.A. disclaim any responsibility in the event that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site show slight differences from the original ones.

6.2 Availability of Items
Upon receipt of the order request, Customer Service reserves the right to reconfirm the availability of the purchased items, verify the validity of the transaction and the details of previous transactions made by the Customer on
In the event that the items ordered are not available, or if for some reason the order cannot be processed as per the Customer’s request, Customer Service, will promptly notify the Customer.

6.3 Legal Terms.
This notice contains the legal terms and conditions governing the site.
By accessing the site, users agree to accept and agree to abide by all of the terms and conditions contained in this statement. reserves the right to ask Users who do not agree to, or do not intend to comply with these terms to refrain from using the Web site.
Access to the website and related services is intended for personal use only.
Viewing the website provides Customers with information about the products offered along with the ability to purchase the same.

6.4 Ownership/Copyright & Trademark. and all its content is the property of Cristiano di Thiene S.p.A.
This includes documentation, images, fonts, designs, music, software, codes and format scripts. The material contained on the website is protected by copyright.
For this reason, any reproduction, alteration, transmission, publication, or redistribution to third parties for commercial purposes is strictly prohibited without the express written consent provided by Cristiano di Thiene S.p.A.
Cristiano di Thiene S.p.A. prohibits the use of the content or trademarks on the site for any other purpose or end other than those mentioned above.

6.5 Commercial policy
Cristiano di Thiene S.p.A. reserves the right to refuse an order if its bank is unable to receive verification from the Client’s bank. Cristiano di Thiene S.p.A. reserves the right to refuse orders or refuse to provide services to anyone at any time.

6.6 End Customers
Cristiano di Thiene S.p.A. has created and published the site with the aim of offering a service exclusively for its Customers. The products for sale on the website are intended for the End Consumer.
By End Consumer, Cristiano di Thiene S.p.A. means an individual acting for purposes unrelated to his or her business or professional activity, which activity may include but not be limited to the resale of goods purchased on
Cristiano di Thiene S.p.A. therefore invites users who do not fall under the category of End Consumers to refrain both from attempting to establish business relationships with Cristiano di Thiene S.p.A. and from placing purchase orders for goods for sale through third parties.
In view of the commercial policy described above, Cristiano di Thiene S.p.A. reserves the right not to process orders for goods whose use is not intended for the End User or orders that do not conform to the commercial policies described above.
In order to place orders on, Customers must:
1) Be at least 18 years old.
2) Be eligible to enter into legally binding contracts.
3) Have a valid e-mail address.

6.7 Liability Disclaimer
Cristiano di Thiene S.p.A. states the following:
• It publishes information on its site in order to provide a service to its customers, however, it disclaims any responsibility regarding the possibility of any technical or factual inaccuracies and/or typographical errors for which immediate correction is expected upon notification.
• It reserves the right to make corrections and changes to the site whenever it deems necessary without giving prior notice.
• It makes no warranty as to the conformity of the information published on its site with the laws under the jurisdiction of the Customer’s country of residence.
• It declines any liability relating to any problems, damages or risks that the user may encounter while using the site.
• Guarantees that its site is protected according to the international standards provided for the Internet. If used properly, the User is protected from the risk of viruses.
• It declines any responsibility regarding any malfunctions related to the deactivation of cookies in the User’s browser.
• It reserves the right to amend/revise the terms and conditions contained in this legal notice, through an update of the same, whenever it deems it appropriate, without any obligation to give prior notice. You are required to abide by the terms contained in this legal notice by periodically checking for updates, changes and corrections.

6.8 Italian Law
The website, adhering to the Italian law, in particular to the Court of VICENZA, declares:
“Users accessing this website declare that they agree that all matters relating to the use of the website shall be governed by the applicable laws of the Italian State. They also declare that they submit exclusively to the jurisdiction of the Court of Vicenza for the aforementioned matters. Cristiano di Thiene S.p.A. does not guarantee in any way that the content of the site complies with the regulations in force in other countries.
Access to the site from places where its contents are considered illegal is expressly prohibited. Users who choose to access the site from such countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws.”

6.9 Legal Warranty of Conformity
The Seller shall be liable to the Buyer – who qualifies as a “consumer” under section 6.6 – for any lack of conformity of the Products offered on its site, when the lack of conformity becomes apparent within 26 (twenty-six) months from the date of delivery of the Product itself.
There is no lack of conformity if, at the time of the conclusion of the contract, the Buyer was aware of the defect, could not ignore it with ordinary diligence or if the lack of conformity was caused by the Buyer himself.
In the event of the existence of defects or lack of conformity, the Buyer shall have the right to restore, without charge, the conformity of the Product by repair or replacement, unless the remedy requested is objectively impossible or excessively onerous compared to the other. Should one of the cases provided for by law occur, the Purchaser may, alternatively, request an appropriate reduction in the price or the termination of the contract and the consequent reimbursement of the price paid.
A minor lack of conformity does not entitle the Buyer to termination of the contract and consequent refund of the full price paid. All return costs for non-conforming Products will be borne by the Seller.
The above legal warranty – as governed by the Italian regulations set forth in the Consumer Code – is always applicable to the sale of Products.

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